Warranty Terms


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  • ALL brand-new appliances from Duos appliances will come with 24 months warranty if you are using for domestic use. If you are using appliance at commercial place then warranty will valid only for 6 months.
  • Spare parts will come with 12 months warranty and 3 months warranty for second hand parts.
  • If appliance break down in warranty period, then all repair costs will be covered by Duos Appliances Ltd. Like spare part, House Call Fee and Labour.
  • You must give proof of purchase or receipt.
  • Just contact your supplier for repair or just send us email with your information we will arrange a technician asap.
  • This warranty only applies to goods supplied and installed in the North and South Islands of New Zealand.
  • Your machine will be repaired only by our authorised service technicians. If you want to get your machine fixed by your favourite repair company then you must get confirmation from us before any repair.
  • Please make sure you will read your user manual before arranging a technician to repair it. Alternatively, you can contact us before booking a job and ask us if there are any tricks?
  • Duos will repair or replace your product if it’s not worth repair.




  • If the product is not installed in accordance with the operating instructions.
  • The product has not been used in normal conditions it was intended for or in accordance with operation instructions or if it has been damaged in transportation or subjected to rough handling or misuse.
  • If the product is not installed to comply with Regulations and Codes of Practice in New Zealand.
  • If the product is operated on voltages or frequencies outside the normal range or failed due to power surge.
  • Products is being repaired, tempered with, altered or modified in any way by unauthorized person or technicians.
  • The serial number on the product removed, tempered with or rendered illegible.
  • Wear and tear caused by normal domestic use of the product. Jammed drain pumps with external object in washing machine.
  • The damage is directly or indirectly caused by attack of household pests, cockroaches, ants, flood, fire, theft, lightning or any convulsion of nature.
  • Repair or replacement of house fuses, electrical wiring, gas fitting or plumbing will not be covered.



You may have to pay for House call fee and labour (if any) if no fault found be technician in your machine. But don’t worry if later we found the fault with machine, then we will refund your payment. This house call fee will be valid for 3 months for same fault. If there is any fault with your machine then please make a video clip.



Return Policy

  • If you are not satisfied with our product then you can return it within 14 days of purchase date.
  • Please note that there will be 5% restock charges.
  • The product must be in reusable condition and must be in original packaging.
  • To return the product just send us your receipt, reason for return in email.
  • When you will return our product then Dous technician will double check to make sure there is no any damage to product. Your money will be transferred back to you once inspection is passed.
  • Please note that if you bought electronic control board and you fitted that board. This will not be accepted for return. This is because many times other faulty parts taken new board. Testing these electronic boards are almost impossible for us.
  • After all Duos reserve a right to accept or reject the cancelled order for refund. So, make sure you are buying right product before ordering.
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